How much is shipping?
Shipping costs are automatically calculated at checkout based on your location. International rates vary by country and will appear once you enter your address.
When will my order arrive?
Delivery times depend on your location. Once your order ships, you'll receive a tracking number to monitor its journey.
How fast will my order ship?
Please allow 24–48 hours for order processing. During high-volume periods, processing may take up to 2–4 business days before shipping. You'll receive a confirmation email with tracking once your order is on the way.
Will I receive a tracking number?
Yes — a tracking number will be sent via email once your order ships.
Which courier do you use?
We use USPS for domestic shipments and DHL for international orders.
Who is responsible for shipping info and errors?
Customers are responsible for entering accurate shipping details. We are not liable for fees or delays caused by incorrect addresses or failed delivery attempts. Orders returned to us due to incorrect delivery information may incur additional charges.
Are duties and taxes included?
No — international customers are responsible for any customs duties or taxes required by their country. These fees are not included at checkout. Please check your local import policies before placing an order. Anima Visum is not responsible for delays due to customs.
Still have questions?
Reach out to us at contact@animavisum.com